The Intermedia Unite Platform

Phone System

  • Cloud-based phone service with 90+ enterprise-grade calling features and excellent network call
    quality and uptime
  • System configuration and call reporting are managed from a single web-based portal
  • Protect your business and increase employee productivity with Spam Caller Protection



  • The Intermedia Unite Mobile App makes any smart phone an essential collaboration tool
  • Extend your business phone number and extension to your mobile phone
  • Place and receive calls, see who is available, chat with colleagues and manage voicemail
    —anytime, anywhere



  • The Unite Desktop App empowers employees with the flexibility to communicate
    the way that works best for them
  • See who is available, chat with colleagues, place and receive calls, share screens,
    start video calls and share files—all from one application
  • Use desktop application to place and receive calls or as a call controller for your
    associated desk phone or as a soft phone from your PC or Mac®


Video Conferencing

  • Face to face meetings via HD video eliminate unnecessary travel and empower teams
    with remote members to be more productive
  • Establish a personal connection with customers and business partners, and improve internal
    communication between offices


Screen Share

  • The computer desktop can be shared in real-time, improving collaboration and speed of decision making
  • Viewers see desktop content via web browser in full HD. No downloads or browser extensions required


Remote Office

  • Intermedia’s preconfigured phones can be plugged in to any location that has an internet connection
  • Remote desk phones work exactly the same way as they do in the office, with access to all the same
    features and functionality as everyone else in the company


Contact Center

  • Provide exception customer interactions with customizable call flows
  • Voice, chat, and e-mail queues combine into a single omni-channel experience



  • Intermedia Unite phones are plug and play, delivered pre-configured to work seamlessly
    with the Unite service
  • No special setup or technician required
  • Includes world-class manufacturers such as Polycom, Cisco and Yealink, with many models
    to choose from to meet any business need



  • Intermedia Unite voicemail can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app
  • Transcribed voicemail messages can be delivered via email, or viewed on the mobile app
  • Voicemail can be received or forwarded as a downloadable email attachment


Presence Indicator

  • Intermedia desk phones and applications include presence – the ability to see whether
    your company contact is available, or busy on the phone
  • Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence
  • The Intermedia desktop and mobile apps display presence information alongside each contact in the
    Active Directory



  • Intermedia WebFax is a “virtual” fax service that allows users to receive and manage faxes
    via the web or email
  • Transmits faxes directly from a Windows®-based PC
  • Senders simply dial the WebFax number from their fax machine, as they normally would


Team Chat & Business SMS

  • Send and recrive unlimited text messages across US, Canada, and Puerto Rico
  • Chat and SMS messages automatically synchronize across mobile and desktop apps
  • Chat and SMS messages are securely encrypted in transit and at rest
  • Sync contacts from popular third-party platforms (Office 365, Google, and more)


File Collaboration & Backup

  • 2 GB per user of SecuriSync® file storage included
  • Access files from desktops, laptops, smartphones, tablets, file servers, and the web
  • Full control over files, users, devices, and sharing activities
  • Real-time backup of all files, mobile photos, and videos
  • Point-in-time file restoration for quick recovery from ransomware and other types of data loss